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Privacy Policy

Clean Fix Mow

Last updated: 27 Aug 2019.


Overview

Clean Fix Mow is a premium service property maintenance service.

Clean Fix Mow is committed to maintaining the privacy of your personal information.The primary purpose of this policy is to communicate to you how Clean Fix Mow deals with your personal information. It explains how we collect, use and disclose your personal information, as well as other information or data associated with you and your use of our services. It also informs you about rights and responsibilities you have regarding your personal information, in association with your use of our services.

We believe in informed consent at Clean Fix Mow. We therefore encourage you to read this policy carefully, to help you make an informed decision about sharing your information with us.By accessing or using our website or using our services, you consent to the terms of this Privacy Policy as well as our Terms of Service.

 

Defined terms

“You” & “Your”: “You” may be a visitor to one of our websites, or a new or existing user of our Service.

“Clean Fix Mow”, “we”, “us”, “our”: Clean Fix Mow Pty Ltd & its affiliates.

“Service”: includes all standard or additional services offered and controlled by Clean Fix Mow through engaging us to perform services we offer.‍

This policy does not apply to third-party websites, products, or services even if they link to our Services, and You should consider the privacy practices and policies of those third parties carefully.If You disagree with the practices described in this policy, You should (a) take the necessary steps to remove cookies from Your computer after leaving our website, and (b) discontinue Your use of our Services.‍

 

1. Information We Collect

Clean Fix Mow collects personal, business and non-identifiable information about You. This privacy policy is primarily concerned with how we deal with Your personal information.

Personal information is information that can be used to identify an individual person, in particular by reference to an identifier such as a name, contact information or address.

Personal information

We may collect personal information, and other information, when You:‍

  • Register to use the Service
  • Use our Services, such as booking a job or quote
  • Communicate with us
  • Visit our website
  • Post to our blog
  • Like or interact with us on social media

When you create a Clean Fix Mow account or engage our services, we may ask for and collect personal information, such as Your:

  • Name
  • Email
  • Address
  • Phone number/s
  • Staff names, email addresses, and phone numbers (where applicable)

This personal information is voluntarily provided. You may choose not to provide some of Your personal information, however this may prevent or limited our ability to provide You with the Service and/or Your ability to use our Service.

 

2. Other information

We may also automatically collect non-personal information that Your computer or mobile device provides to us in connection with Your visit to our website, communication with us, such as:

  • Type of computer or mobile device
  • Device operating system
  • Browser type
  • IP Address‍

Special categories of data

Clean Fix Mow does not knowingly attempt to solicit or receive special categories of data, such as personal information relating to race, ethnic origin, political association, trade union membership, religious beliefs, criminal records or health information.

 

3. How Information May Be Used

Clean Fix Mow collects Your personal information so that we can provide You with the Service and any related services You request. In doing so, Clean Fix Mow may use the personal information we have collected from You for purposes related to the Service, including to:

  • Provide the Service to You
  • Respond to Your enquiries and requests
  • Administer our provision of the Service to You
  • Identify You as a Client in our job management system
  • Verify Your identity
  • Send You marketing or promotional communications, related to our Service
  • Send You marketing and other communications which may be of interest to You, being relevant to your business or industry
  • Send You information important to Your use of our Service, such as changes to our terms, conditions and policies
  • Seek feedback from You in the interest of improving our services, including for the purpose of seeking a testimonial or completing a client survey
  • Aggregate personal and other information into non-identifiable, anonymous data to help improve our Services
  • Enforce our Terms of Service & policies
  • Facilitate our internal business operations, including the fulfilment of any legal requirements
  • Prosecute or defend in a court, arbitration, or similar legal proceeding‍

 Your use of our Service means You consent to the collection, holding and usage of personal and other information for these purposes, and any other purpose for which you have provided express permission, on an ongoing basis until termination of Your use of the Service, subject to the terms of this policy and our Terms of Service

 

4. How We Disclose Data

Clean Fix Mow is committed to the confidentiality of your information and account data, and will only disclose Your personal and other information to third parties for limited purposes relating to provision of the Service to You, for the improvement of our Service, and under certain circumstances, as described below. We may disclose Your personal and other information with:

Clean Fix Mow affiliates: we may disclose Your information to entities that we control, for their internal business purposes and as part of our provision of the Service to You. ‍

Third party service providers:

We may disclose Your information or account data to third party service providers for the purpose of providing You with the Service, improving our Service, and other aforementioned purposes for how we use Your information, including services such as website hosting, data analysis, payment processing services, information technology and related infrastructure provision, customer service, email delivery, SMS/text delivery, credit card processing, ordering or products and/or materials, auditing and other similar services. These third parties include but are not limited to: MailChimp, Google, ServiceM8, Amazon Web Services, Xero, Bunnings, Stripe and Westpac.‍

Law enforcement agencies, legal systems and regulatory authorities: we may be required to disclose Your information, without Your consent, in order to comply with any court orders, subpoenas, or other legal processes or investigations, if such disclosure is required by law. Where possible and appropriate, we will notify You if we are required by law to disclose Your personal information.‍

Successors: we may disclose Your information in the case of a sale, merger, consolidation, liquidation, re organisation, or acquisition. In that event, any acquirer will be subject to the obligations of this privacy policy.‍

People browsing our message boards, chat, profile pages, blogs and other services to which You are able to post information and materials, including “Testimonials, Ratings and Reviews” and “Public Forum.” If You submit or agree to testimonials, ratings or reviews to the Service, any Personal Information You include will be displayed in the Service. If you want Your testimonial removed, please contact us at [email protected] Fix Mow.com.‍Your contacts associated with your social media accounts, Clean Fix Mow’s social media contacts, and browsers of the applicable social media, in connection with any of Your social media activity related to Clean Fix Mow.‍Any other entity for which You have provided express consent for disclosure of Your information.

 

5. Security

Clean Fix Mow takes reasonable physical, technical and administrative precautions to protect Your information from loss, theft, or unauthorised access, alteration or disclosure.

Clean Fix Mow's servers are secured by SSL Certificates issued by Amazon, so all data transferred between You and Clean Fix Mow is encrypted, including data transferred to iPhone and iPad devices.

Clean Fix Mow's job management system (ServiceM8) is built from the ground up using Amazon's Cloud Computing technology. Your account data is backed up every 24 hours to Amazon's S3 infrastructure in multiple locations around the world. Data is redundantly stored on multiple devices across multiple facilities in an Amazon S3 Region (note this multi-region service is not available if You are located within the European Economic Area).

Clean Fix Mow uses Stripe to process its online credit card transactions.  Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.Stripe forces HTTPS for all services, including its public website. Stripe regularly audits the details of their implementation: the certificates they serve, the certificate authorities they uses and the ciphers they support.  Stripe uses HSTS to ensure browsers interact with Stripe only over HTTPS. Stripe is also on the HSTS preloaded lists for both Chrome and Firefox.  All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines. None of Stripe's internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist.  Stripe's infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn't share any credentials with Stripe's primary services (API, website, etc).  Any manually processed credit card transactions (i.e. payment taken over the phone) are entered directly into Stripe's dashboard for processing, and no data or credit card information is stored in unsecured locations by us - at your request we can hold record of your payment details securely for regular payment processing, this data is stored securely in our Job Management System's secure cloud servers hosted by Amazon AWS - the AWS Customer Agreement can be found here, outlining their service terms and security/data privacy arrangements: https://aws.amazon.com/agreement

Notification of breach

Should Clean Fix Mow become aware of any accidental, unauthorised or unlawful destruction, loss, alteration, disclosure, or breach of personal information, if such a breach represents a risk to the rights and freedoms of natural persons, Clean Fix Mow will notify You of the breach as soon as possible.

 

6. Advertising & Choice

Clean Fix Mow will not sell or otherwise disclose Your information to marketers or promotional third parties without your consent.

Clean Fix Mow may use your information for the purpose of sending you marketing or promotional communications, related to the Service, or which we determine may be of interest to you due to being relevant to Your business or industry.

You may opt out of these communications via ‘unsubscribe’ mechanisms. However, note that we may still send You communications important to Your use and our provision and administration of the Service to You.‍

 

7. Access to Your Information & Retention of Information

You may access your information through a request to us.

You have the ability to access, alter or correct Your personal information within Your Clean Fix Mow client file. It is Your responsibility to ensure the personal information You provide us is complete, accurate and up to date.

You can request, at no charge, all personal and other information we hold about you in writing at [email protected]  Following an information request, if you believe any of the information we hold about you is unnecessary, inaccurate, out of date or incomplete, please contact us.

To request removal of Your personal information from any websites or forums controlled by Clean Fix Mow, please request this in writing through [email protected]

We will process Your requests as soon as reasonably practicable. If it is not reasonable, practical, or appropriate for us to process Your request in the manner you have requested, or we determine it to be frivolous or vexatious, we will advise you accordingly.  

 

8. Use of Services by Minors

You may not use our Service if you are under 16 years of age, unless Clean Fix Mow is provided with the appropriate parental or legal guardian consent.

 

9. Responsibilities for processing and controlling personal information

Through provision of the Service to You, Clean Fix Mow has an obligation to use and process Your personal and other information, and client file data including images / videos of works (prior to, during and post completion), signatures of authorised representitives; as part of Your use of the Service, and in accordance with this policy and our Terms of Service. Under this policy and as a data controller, Clean Fix Mow has certain obligations to ensure the privacy of Your personal and other information.

 

10. Updates to this Privacy Policy and Notifications

Clean Fix Mow reserves the right to change this policy at any time, and any amended policy is effective upon the posting on this website. In the event of any significant update/s, Clean Fix Mow will communicate these changes to You via email, notification via the website, or notification through Your account.

You agree that electronic disclosures and notices have the same meaning and effect as if we had provided You with hard copy disclosures. Disclosures and notices in relation to this policy or Your information shall be considered to be received by You within 24 hours of the time they are posted to our website or sent to You via email or notification through Your account.

 

Contact Us

If You have any questions or concerns about this privacy policy or how your personal information is handled, please contact us.‍

If you are dissatisfied with our handling of a query or request raised under this privacy policy, you may consider submitting a complaint to Australia's data protection authority.

Contact Us

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